Troubleshooting Chrome extension

The following troubleshooting steps can resolve most loading or performance issues, which typically stem from browser caching or pending updates. For additional details about Clarify's Chrome extension features, including how to use it, check out Chrome extension page.

Perform a hard refresh

A hard refresh is often the quickest solution as it clears your browser's cache for the current page. Here's how:

• For Mac users: Press Command + Shift + R
• For Windows users: Press Control + F5

Verify all components are updated

If a hard refresh doesn't resolve your issue, let's ensure both your extension and Chrome browser are running the latest versions.

Update the Clarify extension

While our Chrome extension typically updates automatically, you might not be running the latest version. You have two options to update:

Option 1: Fresh installation

1. Click the puzzle piece icon in the upper-right corner of Chrome
2. Find the Clarify extension and click the ⋮ menu
3. Select "Remove from Chrome"
4. Visit our extension page to reinstall

Option 2: Manual update

1. Click the puzzle piece icon in Chrome's toolbar
2. Select "Manage Extensions" from the dropdown
3. Enable "Developer mode" in the top-right corner
4. Click "Update" in the top-left corner to force all extensions to update

Update Google Chrome

If extension updates don't resolve your issue, verify you're running the latest version of Chrome:

1. Click the ⋮ menu in the top-right of your browser
2. Select "Help" from the dropdown
3. Choose "About Google Chrome"
4. If an update is available, you'll see a "Relaunch" option
5. Chrome will automatically download and install any pending updates
6. Once updated, you'll see "Chrome is up to date" in this window

If you've completed all these steps and continue experiencing issues with the Clarify Chrome extension, please reach out to our support team through your dedicated Slack channel or support chat. We're here to help ensure you get the most out of Clarify.