When the Clarify desktop app or Chrome extension isn't behaving as expected, this guide covers the most common issues and fixes.
Desktop app
First step for most issues
On Mac, open the Clarify menu bar → Clarify → Clear Application Data. On Windows, open the Clarify app window → Help → Clear Application Data. Then relaunch. This resolves most local state and cache issues without affecting your data or recordings.
Check for updates: on Mac, open the Clarify menu at the top of the screen → Check for updates. On Windows, it's in the app window's Help menu. Some issues are fixed in recent app versions.
Requires macOS 14 or later on Mac, or Windows 10 or 11 (64-bit).
Recording is audio-only (no video)
Video vs. audio-only is determined the moment you start recording - the app checks once whether a meeting window is open and doesn't re-check.
Use "Join and Record" from the menu bar - it waits up to 30 seconds for a meeting window to be detected. "Start Recording" and "Quick Record" don't wait, so if the meeting window wasn't open or in focus at that moment, the recording will be audio-only.
To avoid audio-only recordings:
Open your meeting platform (Zoom, Google Meet, or Teams) first
Make sure the meeting window is visible on screen
Click Join and Record from the Clarify menu bar
Recording completed but nothing appeared in Clarify
Recordings upload after the meeting ends and take 2–5 minutes per hour to process. The app must remain open for the upload to complete.
If the recording is consistently disappearing without any error message, try Clear Application Data → Relaunch and check again. If it keeps happening, contact support - there is a known intermittent issue where a recording file isn't fully written before upload begins.
Desktop tray stuck on an ended meeting
If the menu bar tray shows a meeting as ongoing after it ended, or "Join and Record" opens an old meeting link:
Check for updates (on Mac, the Clarify menu at the top of the screen; on Windows, the Help menu) and install any available update
If already on the latest version, quit and relaunch the app
This issue was fixed in a June 2026 desktop app update - updating resolves it.
Meeting notifications not appearing or firing at wrong times
Meeting notifications can miss or misfire if:
The app wasn't running when the meeting started - the app must be open to send notifications
The meeting was rescheduled after Clarify already picked it up
The meeting was declined or deleted after the notification was scheduled
If a notification doesn't appear, click the Clarify menu bar icon (Mac) or system tray icon (Windows) → Quick Record to start recording manually.
Desktop recorder doesn't auto-record
The desktop recorder requires a manual action to start each recording. It does not auto-record based on your calendar settings - that's the cloud notetaker bot.
Scheduled meeting: Click Start recording from the notification when the meeting starts, or use the menu bar
Unscheduled call: Click the Clarify menu bar icon → Quick Record
Chrome extension
Extension doesn't work in Arc browser
The Clarify Chrome extension requires the Chrome Side Panel API, which Arc browser has not implemented. The extension will appear installed but the panel won't open.
Fix: Use Chrome or Edge instead of Arc. This is an Arc browser limitation - there is no workaround.
The extension works in Chrome, Edge, and any Chromium-based browser that supports the Chrome Side Panel API. Firefox and Safari are not supported.
LinkedIn profile isn't showing Clarify data
On LinkedIn, the extension only reads specific page types. On other LinkedIn pages the panel loads without contact data.
Supported:
Profile pages (
linkedin.com/in/...)People search results
Sales Navigator lead profiles and people search
Company pages on LinkedIn and Sales Navigator
Not supported: home feed, messaging, jobs.
If you're on a supported page and still seeing nothing:
Click the Clarify logo in your toolbar and confirm you're signed in
Reload the LinkedIn page
If still not working, contact support
Installing the extension and checking it's installed
Install the Chrome extension from your profile menu in the bottom-left of Clarify: click Add Chrome extension, which opens the Chrome Web Store. There's no separate connection step, and the extension doesn't appear on the Connectors page.
Once it's installed, Add Chrome extension no longer shows in that menu. If the extension opens and shows contact data, it's working.
Error saving a contact to Clarify
If the extension shows an error when saving a contact from LinkedIn:
Sign out and back in at app.clarify.ai in the same browser profile - the extension uses the web app's session - then reload the LinkedIn page
Try saving again
If the error persists after signing back in, contact support.
Keyboard shortcut
Open the Clarify panel with Cmd+Shift+Y (Mac) or Ctrl+Shift+Y (Windows/Linux).