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Deals

Deals track sales opportunities and connect them to the people and companies involved.

Written by Michael Simmons

Deals track sales opportunities and connect them to the people and companies involved.

Each deal has fields for name, company, amount, stage, and expected close date. They also surface the next open task associated with the opportunity and an AI-generated summary from calls, emails, and meetings.


Creating a deal

Automatic creation

Deal Intelligence identifies opportunities in your emails and call recordings and suggests creating deals automatically.

Manual creation

To create a deal manually, the associated company or person must already exist in Clarify.

Deal names must be unique within your workspace. To create a second deal for the same company - for example, a new opportunity after an earlier one closed - give it a distinct name, such as adding the year or contact ("Demandbase - 2026"). Both deals still link to the same company record.

Create a deal from any of these entry points:

  • Click Add Deal on any deal list

  • Click the + in the top-left navigation

  • Press Cmd+K and select Add Deal


Deal stages

Clarify includes default stages - Lead, In progress, Won, and Lost - but you can rename, reorder, recolor, and add your own custom stages to match your sales process.

To update a deal's stage, click the Stage field on the deal list or from the deal record's Details panel and select from the dropdown.

To customize your stages:

  1. Go to the deal list

  2. Click Fields

  3. Hover over Stage and click the pencil icon

  4. In the Editing Stage modal, rename or reorder options, change colors, or click + Add option to create new stages

  5. Click Update

Edit deal stage

Closing deals

Close a deal by setting its stage to whichever stage represents Won or Lost in your process - there's no separate close action.


Custom fields

Add custom fields to track deal-specific data for your business:

  1. Go to the deal list

  2. Click Fields

  3. Click + Create new field at the bottom of the panel

Custom fields appear in the Details panel on the deal record. They are not added to the Add Deal modal, which always shows the same built-in fields. Create the deal, then fill in your custom fields from its Details panel.


Deal views

View deals in two formats:

  • List view - deals in a table with sortable columns

  • Board view - pipeline organized by stage

Both views let you click through to individual deal records.

Board view groups by any single-select field, not only Stage. The grouping button in the toolbar is labeled with the field in use, so it reads Stage until you change it - click it to group by Deal type, or any other single-select field. Labels and other multi-select fields can't group a board.

Beside it, Show or hide columns hides the columns you don't want on that board. The hidden set saves with the list, so each saved list shows its own subset of stages.

Dragging a column to reorder it changes the stage order on the field itself, which reorders every other board in the workspace. Hiding a column affects only the list you're on.

Deal views


Deal lists

Create saved lists of deals using filters. Star any list to pin it to your favorites for quick access.

Deal lists


Running more than one pipeline

All deals share one Stage field, but each saved list can show only the stages that belong to it. That gives you a separate board per pipeline.

  1. Create a single-select field for the pipeline, such as Deal type, and set it on each deal

  2. Add every stage you need across all your pipelines to the Stage field

  3. Create a saved list per pipeline, filtered on that field, and switch it to Board view

  4. On each board, use Show or hide columns to hide the stages that don't belong to that pipeline, then save the list

Each list then works as its own pipeline with its own stages. Name stages distinctly where two pipelines have a step that means different things, since they share one list.

A label won't work as the grouping - a board can only group by a single-select field.

To require different fields per pipeline, add a rule on the deal object - for example, require a Loss Reason only when Deal type is Partner. See Conditional Required Fields.

For the wider workflow - keeping deals current, measuring the pipeline, and automating hygiene - see Managing your pipeline.


Ask Rep

Ask Rep to filter or surface deals using plain language - for example, "show deals closing this quarter over $50k", "which deals slipped from Q1?", or "open deals with no activity in the last 14 days." Rep can also assemble a one-off list with the fields you ask for.

Ask Rep from the composer at the top of Home, or press Cmd+K and start typing - Tab opens what you typed in a new Rep chat.


Navigating a deal record

Click any deal to open its record. The main area has these tabs, and an admin can add or hide others from the tab bar:

  • Overview - AI-generated deal summary with insights from calls and meetings, open tasks, and a full activity feed

  • Messages - all emails with people associated with the deal

  • Meetings - all meetings associated with the deal

  • Attachments - files attached to the deal, with a count shown on the tab like Messages and Meetings

⚠️ Some workspaces still show this tab as Emails. The name changed in September 2026, and workspaces that had already customized their record page kept the earlier label.

The Details panel on the right shows all deal fields: stage, amount, close date, owner, company, and any custom fields. The People and Companies panels show everyone associated with the deal.

Who can see a deal

By default, new deals are visible to everyone in your workspace. An admin can change that for the whole record type under Settings → Workspace → Objects, so each new record is private to its owner instead and has to be shared before a teammate can see it. This is how you limit someone to only their own deals.

Changing the default applies to new records only. Existing deals keep the access they already have. For the full picture, see Sharing and permissions.

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