This article covers how to sign up, log in, switch between workspaces, and manage your Clarify account.
Sign up
Go to app.clarify.ai and select Sign up. You can sign up with Google or Microsoft.
If your company already has a Clarify workspace with domain-restricted sign-up enabled, you'll be prompted to join that workspace instead of creating a new one.
Log in
Go to app.clarify.ai and choose your sign-in method. Clarify supports Google and Microsoft.
Log in with SSO
SSO login is available on the Growth plan. If your workspace has SSO configured, you'll see the option at login. Contact your workspace admin if you're unsure whether SSO is enabled.
Switch workspaces
If you're a member of more than one Clarify workspace, switch between them from the left sidebar. Click your workspace name at the bottom-left to see all workspaces and switch instantly.
Each workspace has its own connected accounts, data, and settings. Joining a workspace does not connect your email and calendar there automatically - you connect them separately in each workspace you want them to sync into.
Heads up: You can have one email account connected at a time. Connecting a different account replaces the one you already have connected.
Log out
Click your avatar in the bottom-left of the sidebar and select Log out.
Manage your account settings
Go to Settings → Account to:
Set your personal recording preferences
Change your notification settings
To connect or disconnect your email and calendar, open Connectors from the left sidebar. Under Personal, click your Google or Microsoft tile (you'll see whichever you signed in with).
Troubleshooting access issues
Can't log in?
Use the same sign-in method you used when you signed up (Google or Microsoft)
If using Google, make sure you're selecting the correct Google account
If using Microsoft, make sure you're selecting the correct Microsoft account
If your organization requires admin approval to connect Microsoft 365, see Connecting Microsoft 365 - admin consent troubleshooting
Clear your browser cache and try again, or try a different browser
Got invited but the link isn't working?
Invitation links expire. Ask your workspace admin to resend the invite from Settings → Workspace → Members.
Accepted an invite but your contacts or leads haven't appeared?
Your email and calendar may not be connected in that workspace yet - joining a workspace does not connect them automatically. Open Connectors from the left sidebar and check your Google or Microsoft tile under Personal. After connecting, allow 10–30 minutes for the first sync to complete. If the tile already shows as connected but nothing is syncing in that workspace, contact support at [email protected].
Account locked or suspended?
Contact support at [email protected] with your email address and workspace name.
FAQ
Can I be in more than one workspace?
Yes. Each workspace keeps its own connected accounts, data and settings. Joining a workspace does not connect your email and calendar there automatically - connect them inside that workspace. If your account already shows as connected in a workspace but nothing is syncing there, contact support at [email protected].
Can I change the email address on my account?
Not currently from within the app. Contact support at [email protected] to request an email change.
How do I remove myself from a workspace?
Workspace admins can leave from Settings → Workspace → Members by clicking the remove icon next to their own name. If you're the only admin, assign another admin first. Members cannot remove themselves - ask an admin to do it.
Is there a mobile app?
Not currently. Clarify is available as a web app at app.clarify.ai and as a desktop app for Mac and Windows.
Where to go next
→ Getting Started: Your First Week - Connect your accounts, configure your workspace, and see your first insights in 5 steps.